Comprehensive Support

RSS works with clients to ensure all their client locations are covered with the appropriately skilled resources and parts to support the SLAs. Partnering with RSS ensures:

  • Complete geographical coverage.
  • Single point access to all of regional Australia.
  • Adherence to quality assurance standards.
  • Consistent pricing across the country.
  • Single service contact across Australia and New Zealand.
  • Maintaining a consistent high standard of technical skill through education and training.
  • Use of appropriate technology to manage processes.
  • Rapid information exchange between all regional offices.
  • Accessible information.
  • Adding value through the provision of additional services to clients.
  • Call management system and procedures.
  • Web portal access to project management system to track large-scale projects in real-time.

RSS understands the need for flexible support and pricing structures and can accommodate back-to-back agreements.

Coverage

Site Services Available

  • ICT equipment repairs (including servers, PCs, laptops, storage devices, networking hardware, Banking & POS equipment and printers)
  • Installations (individual site or multiple sites simultaneously)
  • Project rollouts to site
  • SOE installations or upgrades
  • Site relocations
  • Call centre services
  • Logistics services
  • POS equipment servicing and installation
  • Parts supply and management
  • Site audits
  • Maintenance support (regular site visits, or warranty extensions)
  • Cabling and electrical services
  • Support on customers’ proprietary equipment
  • 1,100 technicians ready at 243 locations
  • Experience and expertise on multi-vendor hardware and software platforms
  • Rapid quoting and indicative pricing
  • Travel advised in advance for 1 to 1000 sites
  • SLA support
  • Rapid response
  • 24×7
  • Single site to large-scale site implementations
  • Our onsite techs call your remote team to collaborate and take instruction
  • Project coordination
  • Tender response content
  • Secure web portal to view jobs
  • Daily, weekly, monthly reports
  • Scissor lift hire and permits for WAP installations
  • Government, datacentre clearances
  • Construction cards
  • Inductions, charter flights, escort arrangements
  • Signed reports and photographs for each job
  • Training system and quality accredited processes
  • Sparing recommendations and spares holding

Attend Government, Corporate, Datacentre, Retail, Education, Banking, Shopping Centre, Construction, Airport and Mining sites to perform the following services on:

Racks, servers, UPS, PDUs, routers, switches, PCs, Phones, WAPs, Antennas, IoT devices, screens/interactive kiosks and proprietary devices
  • Break-fix repairs
  • Installs
  • Replacements
  • Cable runs
  • Relocations
  • Audits
  • Wireless Site Surveys
  • Maintenance support
  • Regular site visits
  • Carriage service installations from MDF through to router installation and testing
Quality-accredited ISO standards – “Tell us your requirements once, it happens every time.”